LionReply ("LionReply," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, communicate with us, or use our services (collectively, the "Services").
We collect information you provide directly, information collected automatically, and information from third parties:
Express Written Consent. By submitting your phone number through a LionReply form, calendar booking, call, or by checking the SMS consent box on our website, you provide your prior express written consent to receive SMS text messages from LionReply LLC at the mobile number you provided, including messages sent using an automatic telephone dialing system or pre-recorded voice. Consent is not a condition of any purchase.
Message Types. Messages may include account notifications, appointment confirmations and reminders, lead follow-ups, customer support replies, billing alerts, and occasional promotional or marketing messages related to LionReply's Services.
Message Frequency. Message frequency varies based on your activity and account settings. Message and data rates may apply per your mobile carrier plan. LionReply is not responsible for carrier charges.
Opt-Out. You may opt out of SMS messages at any time by replying STOP to any message you receive from us. After replying STOP, you will receive a one-time confirmation that you have been unsubscribed, and you will not receive additional SMS messages from that campaign. To re-subscribe, reply START or sign up again through our website.
Help. Reply HELP to any message for assistance, or contact us at info@lionreply.com or +1 (832) 430-7333.
Supported Carriers. Messaging is supported on major U.S. carriers including AT&T, T-Mobile, Verizon Wireless, Sprint, Boost, Cricket, MetroPCS, U.S. Cellular, Virgin Mobile, and others. Carriers are not liable for delayed or undelivered messages.
Consent Records. LionReply retains records of opt-in consent and opt-out requests as required by the TCPA, A2P 10DLC, and CTIA guidelines. Opt-out requests are processed and honored immediately across all automated SMS campaigns associated with your number.
We share information only as follows:
We do not sell personal information, and we do not share SMS opt-in data with third parties for their own marketing.
We retain personal information only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Consent and opt-out records are retained as required by applicable telecommunications regulations.
We use administrative, technical, and physical safeguards designed to protect information against unauthorized access, loss, or misuse. No system is perfectly secure; we cannot guarantee absolute security.
Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict processing of your personal information, or to withdraw consent. To exercise these rights, contact us at the address below.
The Services are not directed to children under 13, and we do not knowingly collect personal information from them.
We may update this Policy from time to time. Material changes will be posted on this page with a revised "Last updated" date.
What Information Is Collected: When you opt in to receive SMS messages from LionReply, we collect your mobile phone number, the date and time of your opt-in consent, the opt-in method used (website form), and your opt-in confirmation text. We also collect any STOP or HELP replies you send.
How User Data Is Used: Your mobile phone number and consent data are used solely to send you the SMS messages you have opted into, to process opt-out requests promptly, and to maintain required consent records. We do not use your phone number for any other purpose without your explicit consent.
SMS Opt-In Details: LionReply collects SMS opt-in consent through our web contact form at https://www.lionreply.com/contact. The form includes an unchecked consent checkbox that you must actively check to agree to receive SMS messages. Submission of the form without checking the consent box will not enroll you in SMS messaging. We maintain records of all opt-in and opt-out events.
Cookie and Tracking Technologies: Our website uses cookies and similar tracking technologies to analyze web traffic and improve our site. We collect IP address, device type, browser information, pages viewed, and timestamps. You may disable cookies in your browser settings, though some site features may not function properly.
Data Security Practices: We implement administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Access to personal data is restricted to authorized personnel only. Despite these measures, no internet transmission is completely secure.
User Rights and Opt-Out: You have the right to access, correct, or delete your personal information. To unsubscribe from SMS messages, reply STOP at any time. To update your contact information or exercise other privacy rights, contact us at info@lionreply.com. We will respond to verified requests within a reasonable time.
Questions or requests? Contact us at:
Lionhall Ventures LLC d/b/a LionReply
5900 Balcones Drive Suite 100, Austin, TX 78731
Email: info@lionreply.com
Phone: +1 (832) 430-7333
Website: https://www.lionreply.com